Have Greater Peace of Mind

In the event that either Product Quality or Ship Date varies from what you and the supplier had agreed to in the Trade Assurance online order, we will offer you assistance in reaching a satisfactory outcome, including getting your money back

Product Quality

On-Time Ship Date

Pro Tip: The Trade Assurance online order is where you and your supplier define product quality and specify ship date. Please review it carefully, so we can better protect you.

Purchase with Convenience, Security, and Extended Support

Convenient Options

Multiple payment methods are supported, including Pay Later, a financing option for qualified Turkey buyers, so you have the flexibility in choosing how to pay.

See Fees & Processing Times

Payment Security

Employing latest technology, we secure your payment to make sure it gets to the supplier safely, and we developed Transaction Center to help you track and reconcile the funds flow.

Extended Support

30 days after delivery, if you are not satisfied with the product quality, you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.

How To Get Protection

1

Place an online order with Trade Assurance Suppliers

Look for and only work with Trade Assurance suppliers. You can easily find them by looking for the Trade Assurance symbol .
2

Pay through Tradegross.com's secure payment platform

Make sure you pay online via Tradegross.com's secure payment platform. Keep in mind: The basis of protection is the Tradegross.com online order. It is only enforced when you pay online via Tradegross.com. If there’s an issue with your order, request a refund within 30 days of product delivery.

Pro Tip: We are here to support you during the production process and up to 30 days after products are delivered. Upon product delivery, please do inspect product quality right away to ensure satisfaction.

FAQ

Find all Frequently Asked Questions in our Help Center

Terms

Read the full Trade Assurance terms of service

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